Tag Archives: Website Chat

Let’s Chat

Chatting adds to the many ways that Bud can assist our customers
Bud Industries new Chat feature on our website is a quick and convenient way for electronic enclosure customers to secure the best information

Let’s Chat

As we prepare to launch our new Bud Industries Electronic Enclosure Website later this spring, we have begun to turn on a few new features.  The most exciting is a chat feature.  Long used on retail and consumer sites, it has made its way into the b2b world.  We have been pleasantly surprised at how popular and helpful this feature has become.  First, we had to overcome our own biases.  We thought people would rather email if they needed information or if they needed something quickly, they could call versus dealing with the back and forth of online chat.  All of that typing could be daunting.  Second, we were afraid it would be hard for our team to juggle the multiple communication methods that customers use to gain information, so adding chat to the list would make all less effective and time. Read More >>

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